Stroller rental FAQ

We hand over at two places only: Schiphol Airport and Amsterdam Central Station. There is no hotel delivery, no apartment drop-off and no handover in other cities.

That limit is deliberate. Two fixed points mean we can tell you exactly where to stand, exactly how long it takes and who is meeting you — and be right about it. A dozen loose delivery addresses would make all three unreliable.

Using the stroller elsewhere is entirely up to you. Families regularly take ours to Utrecht, Rotterdam, The Hague, Keukenhof and the coast. Only the handover is fixed, not where you go.

Rental starts from €16.95 per day. Extras — rain cover, footmuff, cup holder and so on — are priced individually and shown in your total before you confirm. Nothing is added afterwards.

Payment happens only after we confirm your request, in a single step where you also agree to the rental terms. A refundable deposit is held on the same card and released once the stroller is checked in at return. A hold is not a charge, though some prepaid and virtual cards will refuse it.

Cancelling is free up to 24 hours before your pickup window.

You submit a request with dates, pickup point, one-hour time window, drop-off point and any extras. We check the physical fleet — including cleaning turnaround from the previous family — and confirm by email, usually the same day and always within 24 hours.

A week ahead is comfortable. In spring, summer and Dutch school holidays, two weeks is safer: the fleet is finite and each unit needs a turnaround between families.

The whole sequence is set out in how stroller rental works.

We rent two models. The Explorer is a 7.8 kg cabin-approved travel stroller with a one-hand fold, full recline and all-terrain wheels, rated to 22 kg — the right choice for toddlers and for cobbles.

The Comfort 3-in-1 suits newborns and infants, with a lie-flat carrycot configuration alongside the seat and car-seat modes. The first mode is included in the price; additional modes are charged per day.

Every unit is stripped, washed, sanitised and safety-inspected between families, with separate sign-offs for cleaning and for safety. The detail is on the hygiene and safety page.

Add your flight or train number when booking. We track it, so a delayed arrival is something we already know about rather than something you have to phone in from a baggage hall. Pickup windows are an hour long, which absorbs most delays on its own.

Your confirmation email carries the exact meeting point and the host's mobile number. In a busy concourse that one call resolves everything in under a minute.

Collecting at one point and returning at the other is normal and free. Many families collect at Schiphol on arrival and hand back at Amsterdam Central, or the reverse.

If something breaks or a safety fault appears, call us. We swap the unit rather than attempt a field repair, and we do not charge for the swap. Extending mid-trip is often possible but depends on whether the stroller is promised to another family — ask early rather than on the last morning.

At return we check the stroller over with you and release the deposit hold. How fast it clears your statement is up to your bank; most cards take a few working days.

Ordinary wear is never charged. Real damage is shown to you and discussed in person — no silent deductions after you have flown home.

If your situation sits at the edge of what is described here — unusual dates, a long stay, several children, a specific accessibility need — email reservations@rentastroller.nl and describe it. You will get a direct answer, including "no, that will not work for you" when that is the honest one.